Privacy Policy

1. Introduction

As a licensed gaming operator, Tea Spins Casino functions as a data controller under British gambling regulations. We are legally required to manage player information appropriately to enable participation in our gaming services and associated features. This statement explains our data handling practices and your privacy rights.

Registering with our platform confirms your agreement to these privacy practices. If these terms do not align with your preferences, or you prefer not to provide the necessary information, please consider alternative gaming platforms.

This statement forms a contractual agreement between you and our organisation. We occasionally update these practices and will attempt to notify users of significant changes. Regular consultation of this document is recommended, as your ongoing use of our services implies acceptance of any modifications.

2. Information we collect

We may request and process several categories of personal information:

Registration details you provide when creating an account, plus any additional information submitted through our website or email communications (such as your complete name, date of birth, email address, and contact number);

Records of all correspondence conducted through our platform, email, live chat support, or other communication channels;

Your complete gaming account history, including all transactions processed through our website or alternative methods;

Access credentials and related data, including traffic information, location data based on IP address, browser and device information, system logs, user activity records, and other technical data captured by our systems;

Identity verification documents and supporting materials we may reasonably request to confirm your account details, process withdrawals and deposits, and conduct fraud prevention checks (whether initiated by us or required by applicable laws). These materials might include passport copies, payment receipts, bank statements, and similar documentation;

Responses to surveys or feedback requests we may occasionally distribute.

3. How we handle your information

Your personal data enables us to provide our gaming services effectively. We use this information for several key purposes:

Processing your gaming transactions and bets, including payment card and electronic payment system operations;

Providing the gaming experiences and supplementary services you access through our platform;

Delivering customer care, including assistance with account creation and ongoing management;

Performing identity checks and essential security verifications;

Sharing information about our promotional offers with registered users, or distributing promotional materials from our trusted partners and associates (only when users have explicitly agreed to receive such communications);

Fulfilling our legal requirements, including anti-money laundering (AML) obligations and combating terrorist financing (CTF) responsibilities;

Overseeing and examining transactions to detect fraud, policy breaches, money laundering, and other unauthorised gaming conduct;

Studying customer patterns through market analysis projects (participation in research remains optional and you can always choose to opt out);

Conducting data analysis and statistical evaluation using combined datasets.

4. Promotional communications

If you did not opt out of receiving promotional material, then we may use your contact details, which include email information and telephone information, to send you messages regarding our products and services and other special offers. We also share details on products and services offered by our gaming partners and content providers.

If you wish to stop receiving promotional communications, you can update your preferences in your account dashboard or contact our support team at email@teaspins.support.

When you receive a prize or winnings through a promotion, you further agree to let us use your name and/or screen name for marketing and advertising purposes without any additional payment, wherever permitted by law.

5. Information gathering methods

We never collect personal details without your awareness. We may, however, automatically capture certain information when you use our services or interact with our platform.

We may legitimately receive personal data from external vendors and service companies, including fraud detection specialists. We also maintain relationships with third-party providers who offer technical assistance, process online payments, and supply gaming content.

You should understand that we may access information you share with these vendors, service companies, and third-party payment processors. We pledge to handle and protect any personal data obtained according to this statement. We share information with external parties only as described in this privacy statement, and we implement appropriate safeguards to ensure our contracts with service providers protect your confidential information.

6. Who receives your data

We may transfer your information to other companies within our business group and our commercial partners. These organisations include our parent companies, their holding companies, and all subsidiary companies of these entities, as well as other businesses we work with under formal agreements. Processing of your data may be handled by our company or another group member, which may use external contractors to meet processing needs.

Specific company personnel, including our Anti-Money Laundering Officer, Payment and Fraud Prevention specialists, Customer Care agents, Player Retention team members, VIP account managers, and other authorised staff members, can access your personal information to perform their responsibilities and provide you with support.

All employees who handle or process player personal information have signed confidentiality commitments to protect the private nature of player data in accordance with relevant gaming, data protection, and privacy laws.

7. Sharing data externally

We never sell or rent your personal information to outside parties.

We may reveal your personal details when mandated by legal requirements, regulatory demands, or court orders. We may also share your information with regulatory bodies or law enforcement if we determine this is essential to protect our company’s legitimate business interests, our customers’ welfare, or third-party safety.

Personal information sharing with external parties happens only under these specific conditions:

When legally obligated to do so;

To meet our regulatory and legal responsibilities to licensing authorities and regulatory bodies, as well as obligations under other applicable laws and to regulators in different jurisdictions;

When our company determines that disclosure helps protect the safety of our organisation, players, or others, investigate fraudulent activity, or respond to official requests;

When our marketing partners need specific data to complete their assigned tasks;

To other third parties with legitimate business needs;

We work with external companies to handle specific personal data processing tasks. These service providers assist with website operations, including hosting services, marketing activities, analytics, platform improvements, and email communications. We ensure all personal data transfers meet applicable data protection requirements.

Our platform may include social media integration (like “share” or “like” functions). Third-party social networks such as Facebook provide these features. When data collection occurs through these features, it follows the privacy policies of those social media companies.

We may also share personal information during business transactions. If our company experiences structural changes like mergers, acquisitions, or partial sales, customer personal data may be included in such transactions. We commit to notifying players via email before completing any personal data transfers related to business changes.

Please note that our content may reference external websites for informational purposes. We accept no responsibility for external content, which may have different privacy policies and data handling practices.

8. Data storage duration

Our terms and conditions allow both players and our casino to close accounts at any time. After account closure, we keep your personal information for the period required by law. We use this stored data only when requested by regulatory authorities for investigations involving financial records, fraud detection, money laundering prevention, or other legal matters.

We may keep anonymised versions of your data to enhance our services and marketing communications, provided no automated decision-making processes are involved.

Anti-money laundering laws require us to maintain player personal data submitted during registration and throughout the account’s active period for at least five years following the final transaction or account closure.

9. Protecting your information

We recognise that collecting and processing your personal data for account management creates strict legal obligations regarding data protection standards.

Therefore, we work diligently to safeguard your personal information and honour your privacy according to industry best practices and regulatory requirements. We are dedicated to maintaining secure services for our players and implement all reasonable measures to ensure your submitted information remains protected.

Player accounts require unique identification credentials and passwords for access. You can enable two-factor authentication (2FA) for enhanced protection against unauthorised account entry. You are responsible for keeping your login details secure and preventing access by unauthorised individuals.

10. Website cookies and tracking

Our system automatically gathers information about your website visits, including browser type, IP address, and the website that directed you to us. This data collection may involve our platform partners and service providers. We may obtain general demographic or usage statistics about our website visitors from these partners. We do not use automatically collected data to identify you personally without obtaining additional permission.

We employ cookies and similar tracking technologies for this information collection. Cookies are small data files saved on your device when you visit our website. Some cookies are necessary for basic website functionality, while others enhance your browsing experience and help us provide better services. Here are the cookie categories we use:

• Essential cookies: Enable navigation and basic website functionality, such as access to member areas.
• Functional cookies: Allow us to analyse website usage and selections (such as session keys, language preferences, or regional settings), enabling us to save these preferences and offer more personalised experiences.
• Advertising cookies: Help us measure content marketing effectiveness. Our partners provide these cookies to track website visits and new player registrations from advertising. We do not share personal information (such as names or email addresses) with affiliated partners except for site visit data collected directly by advertising cookies. However, your site visit data may be linked with other personal information collected through alternative sources by providers. External data processing falls under these third-party providers’ privacy notices and policies.

We also utilise various third-party service companies that place cookies on our website to deliver their services to us. These services include enhancing user experience through activity tracking, measuring website performance, and evaluating marketing campaign success.

Most web browsers accept cookies automatically by default. You can choose to block some or all cookies, or remove previously stored cookies by adjusting your browser preferences. However, blocking or removing cookies may limit your ability to use certain website features effectively.